At Zac Digitizing, we strive to provide our customers with high-quality vector and embroidery digitizing services. However, we understand that there may be situations where you need to return or exchange your order. This policy outlines the guidelines for such situations.
Please note:
- This policy applies to all digitizing orders placed on the Zac Digitizing website or through other authorized channels.
- We recommend reviewing the details of your order carefully before submitting it.
Return and Exchange are not accepted for
- Digital Downloads: Due to the nature of digital products, we cannot accept returns or exchanges for completed digitizing files.
- Custom Designs: Custom digitizing projects are created specifically for your needs. Therefore, returns or exchanges are not accepted unless there is a proven error on our part.
Exchanges for Errors on Our Part:
If you believe there is an error in your digitized file that does not match the specifications you provided, please contact us within 7 days of receiving your order. We will be happy to review your request and revise the file free of charge, up to unlimited revisions.
To request a revision, please contact us via email at [email protected]and include the following information:
- Your order number
- A detailed description of the error
- Any relevant reference materials (if applicable)
Cancellations:
We understand that plans can change. You may cancel your order free of charge as long as we have not begun work on the digitizing process. If work has already begun, a cancellation fee may apply.
To cancel your order, please contact us as soon as possible via email at [email protected] and include your order number.
Contact Us:
If you have any questions about our return and exchange policy, please don’t hesitate to contact us via email at [email protected] or by phone at [Phone Number].
We appreciate your understanding!